Most orders are shipped within 2 business days. Most orders are shipped via Thai Post (air service, but with a slower option) because the rates are cheaper than those of International couriers. Tracking service is included.


Delivery time may vary depending on the destination, but can take up to 14 business days from the date of the order. Please use a complete street address for all orders (and not a P.O. box). When ordering internationally, any taxes, customs clearance issue or fees in your country will be your responsibility.

Customs Clearance

We are not responsible for the customs clearance of the goods, and in some cases your order might require the payment of customs fees (taxes, duties and processing fees) when it arrives to your country. Bugsolutely cannot calculate those fees beforehand, as they depend on your country’s custom evaluation (and anyway, customs usually do not verify and add duties on small or medium personal parcels).

Because of random custom verifications, your order may also be delivered with a delay.

If you are an importer, a distributor or any other business willing to purchase medium to high quantity of our products, please contact us directly to arrange details, including shipment.


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